Refund Policy
At Shiftelle Studio, every product is custom-made. Because of the personalized nature of our products, we have the following policy:
Personalized Orders
As each item is specially created just for you, we do not accept returns, exchanges, or refunds for:
- Change of mind
- Incorrect photos uploaded by the customer
- Incorrect shipping information provided by the customer
- Minor colour variations between screen displays and the printed product
Please ensure your photos and shipping details are correct before placing your order.
Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged or defective item
- Photos of the packaging (if applicable)
Once reviewed, we’ll provide a replacement or another suitable solution where appropriate.
Order Changes & Cancellations
If you need to change your uploaded photos or cancel your order, please contact us as soon as possible.
Changes or cancellations can only be made before production begins. Once production has started, we are unable to modify or cancel the order.
Contact Us
If you have any questions regarding your order or this policy, please reach out to us via email shiftellestudio@gmail.com or (+65) 80906934